Key ResponsibilitiesSLA, KPI & Performance ReportingDevelop and maintain dashboards, scorecards and reports covering SLAs, KPIs, OLAs and operational metrics across multiple Workplace Technology domains.Monitor service performance trends to identify risks, bottlenecks and improvement opportunities.Produce monthly and quarterly performance packs for leadership, including narrative insights and...
A leading company in business payments is seeking a Support Analyst to join their Financial Messaging team. The role involves troubleshooting, providing customer support, and managing technical issues in a fast-paced environment. Candidates should possess a degree in IT and relevant experience, with proficiency in SQL and knowledge of ITIL processes being advantageous. Join Bottomline and help...
Job Description IT Asset Manager Reading Paying up to £108p/h (InsideIR35) Please note - due to the nature of the work, you will need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Overview The IT Asset Manager is responsible for managing and overseeing the lifecycle of all IT assets, encompassing hardware, software, and configuration...
Job Title: Solution Architect - ITSM implementation experience on Helix Location: Reading, UK- 3 days onsite Job Type: Permanent/Fixed Term Job Summary: We are seeking an experienced Communications Architect with strong expertise in Telecom Assurance and ITSM platforms such as Helix and Remedy. The ideal candidate will have a proven track record of designing and defining ITSM transformation...
Company description: ClearCourse Job description: Technical Support Lead (Payments / API / Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used by 5,000+ merchants. This is a high-impact...
My client are looking for an experienced Oracle Technical Change Consultant with expert knowledge of financial modules to join their team and deliver functional improvements and fixes to their Oracle R12 EBS instances on an initial 3 month contract. The successful contractor will develop enhancements and technical solutions (CEMLIs) and carry out bug and defect fixes. Excellent SQL, PL/SQL,...
Job Description Cedar are supporting a Public Sector organisation who are on the look for a Senior Category Manager for their Construction category. This is a permanent role with a salary up to £60,000 per annum on offer plus a £5,400 car allowance and additional benefits. This role will be home based but will require you to be on-site 1 days per month (potentially more for key meetings) at the...
IT Sales Team Lead Job Details Job Type: Permanent Full-time 37.5 hours per week Location: Hybrid (Otley - West Yorkshire 2 days per week) Reporting to: Sales Manager Please note: No agencies please UK based applicants only - we are unable to provide sponsorship Full Job Description Sales Leadership & Individual Contribution Built your career selling IT managed services? Ready to lead...
Note - role reposted after re-evaluation of grade level. About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to...
Job Title: Senior Managed Services Data Engineer Location: Reading, UK (Hybrid) Company: Coeo Ltd About Coeo: Coeo are trusted data management and analytics experts, delivering technology strategy and support for business. The team have deep technical and commercial experience working with Microsoft Data Services to help our clients optimize their costs and maximize the benefits from their...
The Role The BMC Helix Technical Delivery Authority is responsible for end-to-end delivery of BMC Helix solutions, ensuring technical integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your...
Security Analyst – 2nd Line (Service Desk) This role requires you to be in the Reading Office three days a week and work from home for two days a week, although you will be required to work in the office full time during training About the Role We’re looking for a proactive 2nd Line Security Analyst to help keep our clients’ infrastructure, applications and digital environments secure and...
Role : Workplace Technology Reporting Analyst Role Purpose: The Workplace Technology Reporting Analyst is responsible for developing, maintaining, and enhancing reporting, metrics, and performance insights across all Workplace Technology domains. The role ensures that Service Management Layer (SML) services are supported with accurate, timely, and actionable data — enabling informed...
Workplace Technology Reporting Analyst Location: Reading / Hybrid Contract: Until September 2026 Rate: £530 per day Overview We are seeking a highly skilled Workplace Technology Reporting Analyst to support a large-scale technology environment, working across multiple digital workplace domains. This role plays a key part in delivering accurate, timely, and actionable insights that drive...
Job Summary ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across the enterprise. The candidate will have deep expertise in the ServiceNow platform, strong technical architecture skills, and the ability to translate business requirements into scalable, maintainable, and efficient solutions. Referrals increase your chances of...
Overview Role Summary: Technical Solution Architect (TSA) provides end‐to‐end technical leadership for complex network‐security deployments and migrations delivered by Prodapt into Vodafone business units. The TSA owns solution integrity from high‐level architecture through to hand‐over, acting as the single technical point of contact for Vodafone customers and for Prodapt's MES engineering...
Job Description We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Resilience Architect Location: Wokingham Hybrid 50/50 Duration: 30/11/2027 Clearance: Active SC Rate: £514 per day Role Description: - Develop and implement resilience strategies, focusing on business...
About the RoleWe’re looking for a Lead IT Infrastructure Engineer to take ownership of our core technology environment and ensure that our systems are robust, secure, and scalable. You’ll lead infrastructure strategy, oversee daily operations, and guide a small team of engineers to deliver reliable, high-performing IT services that power our business.This role is ideal for a hands-on technical...
A leading company in business payments is seeking a Customer Service representative to join their team in Reading. This hybrid role involves diagnosing and resolving customer queries, ensuring high service levels, and working within a structured case management system. Ideal candidates will have experience in customer service, particularly in a SaaS environment, and possess strong communication...
Reading (Hybrid 50/50) Until 18/09/2026£580 (PAYE via Umbrella only)Additional vetting required - onboarding may take longer.About the RoleWe're looking for a sharp, data‑driven IT Service Management Analyst to own service reporting, drive performance insights, and support continuous improvement across ITSM functions. You'll provide clear, actionable intelligence that helps teams improve incident...