Guest Services Manager jobs in Hackney

Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Qualifications:1. Hotel Director/Hotel General Manager background in...

We are looking for an experienced Senior Reservations Agent to join our central Reservations team at Azumi Group. Based in our London Head Office, this role plays a key part in delivering exceptional guest experiences across the Zuma brand and wider Azumi portfolio.As a Senior Reservations Agent, you will support the smooth day-to-day running of the reservations department, acting as a role model...

Head of Guest Services Major US law firm with a strong local presence in London is seeking an experienced Head of Guests Services. We’re looking for a candidate with exceptional leadership skills and a strategic mindset, capable of providing full operational oversight across reception, hospitality, events, and customer services across a dual multi-site operation.Salary to £75,000Fantastic...

Our client, a niche managing agent specialising in luxury residential developments across London is seeking experienced and professional Night Concierge’s to oversee night operations at two of its high-end residential developments based in Central London.The role involves delivering a discreet and reliable concierge service, ensuring residents and guests receive a consistently high standard of...

About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts,...

A Waiter/Waitress in CÉ LA VI is the frontline representative, this role goes beyond merely taking orders and delivering food and drinks; it involves creating memorable experiences by offering personalized attention, anticipating guests' needs, and ensuring their satisfaction throughout their visit. Customer Focus:Demonstrates a strong commitment to customer satisfaction. Anticipates customer...

An exciting opportunity is now available for experienced Reservations Agents to work for a global accommodation provider based in London. The Reservations Agents will support clients accommodation needs. This position working schedule is Monday to Friday 9am to 6pm. Key Responsibilities:Respond to incoming enquiries with regards to accommodationBook suitable accommodation options on behalf of the...

Due to the continued growth of the business, the Guest Journey role has been introduced to support the consistent delivery of the guest experience across all sites. The role is responsible for managing and optimising the end-to-end guest journey, from pre-arrival communication through to departure and post-stay engagement.The post holder will map and analyse guest touchpoints, identify process...

Hakkasan Mayfair, part of Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking an experienced and guest-focused Reception Manager to lead our reception function onsite.Reporting to the General Manager, you will oversee the full guest journey from first contact through arrival and seating, ensuring a seamless, professional and welcoming experience. As...

Guest Relations ManagerAt Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between...

Assistant ManagerPremium, product-led restaurantThis is a flagship restaurant.High volume. High standards.Premium food and service.You report directly to the General Manager.You work within a leadership team of three Assistant Managers, each with a clear focus.This is a floor-first role.Around 90 percent of your time is spent in service.Guest experience drives every decision.You lead from the...

Floor Manager – Up to £45,000 The Role:A rapidly growing leader in London’s vibrant socialising scene is looking for a Floor Manager to lead the front-of-house team at one of its flagship venues. This is a hands-on, service-focused role, perfect for someone eager to develop their leadership skills and progress towards a Venue Manager position.What You’ll Do: - Lead the FOH team 90–95% of the time...

Knotel is one of the world’s leading flexible workspace platforms that matches, tailors, and manages space for customers. Knotel caters to established and growing companies, giving them the freedom to focus on their business, culture, and people. Knotel was founded in 2016 to give businesses the flexibility and speed to scale on their own terms. Knotel is a pioneering flexible workspace provider,...

Are you a dynamic and experienced professional with a passion for delivering exceptional guest service in luxury hospitality? We are seeking a proactive and strategic F&B Reservations Manager to oversee and drive all food and beverage reservation activities across our three prestigious London hotels.About the Role:As F&B Reservations Manager, manage all booking systems, and partner closely with...

Restaurant Manager – CORD by Le Cordon Bleu85 Fleet Street EC4Y 1AE| City of LondonCORD by Le Cordon Bleu is an elegant dining destination located on Fleet Street, in the heart of the City of London. Set within a beautifully restored historic building just moments from St Paul’s Cathedral, CORD blends modern European cuisine with timeless sophistication, delivering exceptional culinary and...

The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every...

POSITION SUMMARYIn conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.Hiring Requirements:Minimum one-year experience internally as a Senior Casino Supervisor with...

About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences...

Due to the continued growth of the business, the Guest Journey role has been introduced to support the consistent delivery of the guest experience across all sites. The role is responsible for managing and optimising the end-to-end guest journey, from pre-arrival communication through to departure and post-stay engagement.The post holder will map and analyse guest touchpoints, identify process...

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts,...